Commitment to Fair Treatment of Customers

At Pinks Asset Finance, we are dedicated to delivering exceptional service and ensuring that our clients are treated with fairness and respect at every stage of their journey with us.​

We fully support the Financial Conduct Authority’s (FCA) initiative on Treating Customers Fairly (TCF) and integrate its principles into our corporate culture.​

Our commitment aligns with the consumer outcomes:​

  1. Fair Culture: Clients can trust that fair treatment is central to our business ethos.

  2. Tailored Services: Our financial products and services are designed to meet the specific needs of our diverse clientele.

  3. Transparent Communication: We provide clear, concise, and timely information before, during, and after any transaction.

  4. Appropriate Advice: Any guidance offered considers the individual circumstances of our clients to ensure suitability.

  5. Reliable Products: Clients receive products and services that perform as promised and meet their expectations.

  6. Accessible Support: We ensure that clients can easily make changes, switch providers, submit claims, or lodge complaints without unnecessary barriers.​

These principles are integral to our operations, ensuring that every client experiences fairness and transparency.​

Complaints Handling Procedure

We value feedback and view complaints as opportunities to improve our services. If you have any concerns or are dissatisfied with any aspect of our service, please let us know.​

How to Reach Us:

We aim to acknowledge and address all complaints within three working days. Our goal is to resolve issues promptly and to your satisfaction.​

For more information on our complaints policy or to access our complaints form, please visit our Complaints Policy Page.​

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