Pinks Associates Ltd aims to provide the highest level of customer service to all our clients. If you are not completely satisfied with the service you have received, we want to hear about it. Occasionally, things can go wrong, and we encourage our customers and partners to let us know when this happens. This feedback helps us address issues and improve our services.
Our Commitment
At Pinks Associates, we aim to:
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Make it easy for you to raise a complaint.
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Address your complaint promptly, giving it the consideration it deserves.
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Ensure you are fully satisfied with the resolution of your complaint.
How to Make a Complaint
If you wish to raise a complaint, you can contact us via:
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Email: hello@pinksassetfinance.com
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Telephone: 01246 383501 (Available 09:00-17:00 Mon-Fri, excluding public holidays)
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Post: Pinks Associates Customer Services
4 Kings Avenue
Chichester, West Sussex
PO19 8EA
What to Expect
We aim to resolve all complaints within three working days. If this is not possible, we will:
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Acknowledge your complaint within five working days.
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Provide an update on what actions have been taken and explain any delays.
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Keep you informed with regular updates until the issue is resolved.
If we are unable to resolve your complaint within eight weeks, or if you are dissatisfied with our response, you can request an independent review by the Financial Ombudsman Service.
Contacting the Financial Ombudsman Service
Address:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
If you feel we have not provided a satisfactory resolution, or if we have been unable to assist, you can also contact the Financial Ombudsman Service for further assistance.
Your feedback is important to us. Thank you for helping us improve our services.